Help for your practice and your patients.

For patients

1. Open Patient Login and use your linked patient account.
2. To activate access, select Use invitation and enter the code supplied by your practice.
3. Choose your practice and view its appointments and requested forms.
4. For eligible visits, confirm, cancel, change the time, or download a calendar file. Your practice applies its scheduling rules.
5. Save questionnaire drafts, then complete the required answers and acknowledgement before submission.

For doctors

1. Open Doctor Login with an authorised doctor account linked to a practice. This browser entry does not provide general reception or administrator sign-in.
2. Use Overview for a summary of the currently loaded diary and forms.
3. Find a patient under Patient records or open one from the diary.
4. Check the patient context before working with documents, forms, clinical records or quotations.
5. Use Preparation & tasks for inbox, follow-up, pre-visit and imaging worklists that your role can access.

For practice administrators

Manage staff roles, linked doctors/practices, financial access, communication providers and service configuration in the Medistat programme. My access in the browser shows the permissions returned for the signed-in account.

Browser features may be unavailable when a service is disconnected or the account lacks permission. An empty result and a connection error have different meanings.

Appointments and forms

Times are displayed in South African time. The practice service validates booking times and diary rules when you submit. Checking a time does not reserve it; check the saved appointment and its returned status. A calendar download is a copy; changes in your personal calendar do not change your Medistat appointment.

Questionnaires are preparation documents. A reviewed questionnaire is not clinical clearance or formal treatment/anaesthetic consent. Complete formal consent through your clinician's process.

In this browser release, live questionnaire requests use the supported checked-in patient workflow. The doctor demo also illustrates a request from patient search before arrival; that demonstration does not establish live pre-visit availability.

Documents and clinical work

Use document page controls to find older records. PDF, PNG, JPEG and text previews are supported; download other formats to their normal application.

Browser clinical notes save through the practice service for the selected patient when permissions allow. The Medistat programme provides the wider clinical workflow, including supported speech-to-text dictation. Letter drafts are unsigned text downloads; they are not sent or added to the clinical record. Final correspondence, amendments and signing remain in Medistat.

Accounts and communications

Quotations and the report catalogue are available to authorised staff. Use Medistat for report exports, statements, billing, payments and final financial actions.

Notifications and appointment delivery status are shown when returned by your practice service. Configure and send email, SMS or WhatsApp through Medistat. No messages are sent automatically by browsing these pages.