UPDATED 22 OCTOBER 2026
Legal notice & contact
Medistat operates exclusively in South Africa, providing practice-management software, hosting, information storage and administrative services to healthcare practices. This website describes those services and provides access to the available online portals.
Contact details
Telephone: 011 854 8012
Email: info@medistat.co.za
Website: www.medistat.co.za
For Medistat’s registered business particulars, physical or postal address, or formal legal enquiries, please use the contact details above.
Privacy and information protection
Our Privacy & POPIA notice explains information storage, processing responsibilities and patient rights. Privacy enquiries should be addressed to info@medistat.co.za with the subject “Privacy / POPIA”. Please do not include passwords or medical records in the initial correspondence.
Healthcare and practice enquiries
Contact your healthcare practice directly regarding appointments, patient records, accounts or medical advice. This website is not an emergency communication service. Website content and demonstration features do not constitute a diagnosis, treatment recommendation, clinical clearance or consent to treatment.
Service responsibilities and limitations
Medistat provides technology and administrative services. It does not deliver clinical care, approve treatment, guarantee medical-scheme payment or replace a practitioner’s professional judgement. Each practice is responsible for its clinical decisions, lawful instructions, user permissions and review of records, codes, claims and documents before use.
To the extent permitted by applicable law, Medistat is not responsible for losses arising from a practice’s clinical decisions, inaccurate or unlawful information supplied by others, unauthorised use beyond Medistat’s control, or the independent acts of third parties, except to the extent that Medistat’s own breach or legally attributable conduct caused or contributed to the loss.
Service availability, contractual remedies and any agreed limitations of liability are governed by the applicable service agreement, subject to mandatory law. Medistat does not guarantee uninterrupted or error-free operation or a particular clinical or financial outcome.
Nothing in this notice or a patient consent checkbox excludes liability that cannot lawfully be excluded, excuses gross negligence, fraud or wilful misconduct, removes Medistat’s applicable POPIA obligations, or requires a patient to waive statutory rights. Consent to information processing is separate from any agreement concerning liability and from consent to healthcare.
Verification of automated outputs and submissions
Where available, automated data capture, document recognition, coding suggestions, calculations and other software-generated outputs assist practice administration. They may contain omissions or errors. An appropriately authorised person at the practice must check source information, patient identity, codes, amounts and supporting records before relying on an output, submitting a claim or making a clinical decision. These features do not replace professional judgement or the practice’s applicable clinical and recordkeeping duties.
A submission confirmation does not, by itself, establish receipt or acceptance by a medical scheme, delivery of a message to its recipient, approval of treatment or entitlement to payment. Practices should review the relevant acknowledgements and rejection reports, reconcile outstanding items and follow up within applicable deadlines.
Account security and service continuity
Practices are responsible for allocating appropriate permissions to their users, protecting credentials and devices under their control, reviewing access when staff responsibilities change and promptly reporting suspected misuse to Medistat. Users must not share credentials or access information without authority. These responsibilities do not reduce Medistat’s own security or information-protection obligations.
Connectivity, third-party systems and planned or unplanned interruptions may affect service delivery. Each practice should maintain appropriate procedures for continuing patient care and administration during an interruption. Medistat’s hosting, backup, restoration, support and availability commitments are those expressly set out in the applicable service agreement, together with any duties imposed by law. This notice does not promise a particular recovery time or recovery point.
Authorised access and demonstrations
Live portals require an authorised account, a linked practice and an available practice service. Users may access only records for which they have permission. Demonstration features contain fictional records and must not be used to enter real patient information.
Service descriptions and official resources
Available features depend on practice configuration, user permissions and connected services. Public descriptions and demonstration screens do not replace an agreed service contract, quotation or practice instruction. Contact Medistat to confirm the services and support applicable to your practice.
Links to the Information Regulator and other official resources are provided for reference. Those resources are maintained by their respective organisations.
South African law and contractual terms
Medistat’s South African operations and this notice are subject to the laws of the Republic of South Africa. Nothing here restricts access to a court, regulator or other forum where applicable law provides that right.
A practice’s service agreement should identify the contracting parties, agreed services, fees, support commitments, information-processing arrangements and any lawful allocation or limitation of liability. This public notice does not itself establish an agreed financial liability cap, impose an indemnity on a patient or amend an existing service agreement. Any contractual limitation must be properly disclosed and agreed, and remains subject to applicable law.
Publication of an updated notice does not retrospectively alter a contract or constitute a patient’s consent. Where a change requires consent or contractual agreement, the appropriate acceptance must be obtained separately.
Legal notice version: MS-LEGAL-2026-10-22-v4.